OHOHOLIVE
We're here to help
OHOHOLIVE Customer Support
Warm, comfortable, and made to last. Get friendly help with assembly, replacement parts, warranty service, and everything in between.
Assembly Guides
Find the step-by-step guide for your bed frame model. Every guide is a downloadable PDF.
Not sure which model you have? Your bed frame's model number is printed on the cover of the instruction manual. If you no longer have the manual, just contact us with your order number and we'll help you identify it.
Frequently Asked Questions
Quick answers to the questions we hear most often.
Queen size ships in 1 package; King size ships in 2 packages, which may arrive separately. Please contact us if the second package has not arrived after an extended period.
Some parts (such as the headboard) may be packed separately or require simple assembly. All necessary components are included.
Please check the parts list and contact us with the missing or damaged part numbers. We provide free replacement parts.
Do not fully tighten the screws at first. Loosely install all screws, adjust the alignment, then tighten them.
The model number is listed on the cover of the instruction manual. If you don't have the manual, please contact us with your order number for assistance.
Yes. Please contact us for assistance and keep the original packaging for easier returns.
Warranty & After-Sales Policy
We stand behind every OHOHOLIVE bed frame. Here's what you're covered for.
2-Year Limited Warranty
Covers manufacturing defects in materials and workmanship from the date of purchase.
Free Replacement Parts
Missing or damaged parts are replaced free of charge — just send us the part number.
Hassle-Free Returns
Changed your mind? Contact us and keep the original packaging for a smoother return.
24-Hour Response
Our support team replies to every message within 24 hours, every day of the week.
Contact Us
Call for faster assistance, or send us a message any time — we usually reply within 24 hours.
Send us a message
Tell us a little about your issue and we'll get back to you as soon as we can.
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